Project Overview

The Customer

Our customer is a leading e-commerce based large mobile phone and accessories Retailer Company that operate primarily in the Dubai and India.

The Scenario

For e-commerce companies, it is very important to manage incoming inventory and new products to sell, but there is not enough time to follow the creation of listings and as sales increase, so do the requirements for customer support. Our customer was looking for virtual assistants (VA) who are skilled in providing administrative, technical and / or creative business support services.

Business Challenge

Our clients are looking for solutions that can increase their sales efficiently.

  • Hiring someone directly comes with a number of additional responsibilities and hiring people directly does not always allow you to increase your own pace.
  • A full-time employee is also a huge investment in the future. You may not need a full-time or part-time employee to start and the growth of your business may require a finer scaling of human resources at an early stage.


Fusion Informatics builds a team of eCommerce virtual assistants to our clients that are exclusive to their company. 2x staff members are trained to list eBay, Amazon and Magento and these two staff members become client list teams.

We also hired and trained 1 x customer support representatives to help answer hundreds of emails that our clients receive per day in his ecommerce business. We provided with all support and training documents for their company, we then trained their staff members and within a few weeks, the staff had answered the message without the support of the client or Fusion Informatics. Finally, we successfully plant a Virtual Assistant and provided solutions for our customers who benefit from an increase in sales of 30% in the first month itself.

Offered Benefits

  • Great communication skills
  • Flexibility to do many tasks
  • Flexibility to communicate on various platforms
  • Intuitive with a pleasant personality


The results had shown a drastic increase in a month. Clients no morebehind making lists and see’s 35% increase in sales of their e-commerce based phones and accessories in the first month. With additional staff for customer support, Amazon's ratings are maintained and companies see overall growth in the first few months and they can expand into other sales categories. Overall, clients see a 70% cost savings by hiring staff from Fusion Informatics.

Technologies Used

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What Client Say

Their ability to promise a delivery and make it happen for a seven-month project was impressive.”

Mr. Sultan, Saudi Arabia

They're great communicators. Also, they do an excellent job keeping things on track and following up. They have a commitment and honesty towards their work beyond anything I’ve seen before.

Mr. Praveen Chandiramani, UAE

They possess extensive knowledge regarding mobile technology and enterprise software. Not only their depth of knowledge and ability to react quickly to our requests but also using all the right programming techniques and structures was impressive.

Mr. Nawaf, Saudi Arabia

It's been seven years since we've been working with Fusion Informatics. I must say that they never miss a single chance to amaze me with their fresh and innovative ideas.

Mr. Emil Pilavic, Sweden

They simplified our business process allowing us to escalate our sales and revenue within no time. Best of all, we became more proactive, by integrating our business tasks.

Mr.Rupen Soni , Hitech Elastomers Limited, India

Conceiving the project rightly and delivering an apt solution for it is what I consider Fusion Informatics excels at. I am also highly impressed with their single minded focus on completing work with perfection.

Mr. Sameer - Modak LLC, USA

I am highly thankful to all of you and the team at fusion informatics. I once again congrats you and pay my thanks. I hope with all your blessings we will be able to make a remarkable product in near future.

Rupam Kudesia, India

It was an extraordinary experience with the best people and teams. I worked with the management, work and delivery are very efficient and reliable. They will always be our No.1 company for IT services. I highly recommend Fusion Informatics for all businesses.

Yousif Hassan, UAE