Our customer is a leading e-commerce based large mobile phone and accessories Retailer Company that operate primarily in the Dubai and India.
For e-commerce companies, it is very important to manage incoming inventory and new products to sell, but there is not enough time to follow the creation of listings and as sales increase, so do the requirements for customer support. Our customer was looking for virtual assistants (VA) who are skilled in providing administrative, technical and / or creative business support services.
Our clients are looking for solutions that can increase their sales efficiently.
- Hiring someone directly comes with a number of additional responsibilities and hiring people directly does not always allow you to increase your own pace.
- A full-time employee is also a huge investment in the future. You may not need a full-time or part-time employee to start and the growth of your business may require a finer scaling of human resources at an early stage.
Fusion Informatics builds a team of eCommerce virtual assistants to our clients that are exclusive to their company. 2x staff members are trained to list eBay, Amazon and Magento and these two staff members become client list teams.
We also hired and trained 1 x customer support representatives to help answer hundreds of emails that our clients receive per day in his ecommerce business. We provided with all support and training documents for their company, we then trained their staff members and within a few weeks, the staff had answered the message without the support of the client or Fusion Informatics. Finally, we successfully plant a Virtual Assistant and provided solutions for our customers who benefit from an increase in sales of 30% in the first month itself.
- Great communication skills
- Flexibility to do many tasks
- Flexibility to communicate on various platforms
- Intuitive with a pleasant personality
The results had shown a drastic increase in a month. Clients no morebehind making lists and see’s 35% increase in sales of their e-commerce based phones and accessories in the first month. With additional staff for customer support, Amazon's ratings are maintained and companies see overall growth in the first few months and they can expand into other sales categories. Overall, clients see a 70% cost savings by hiring staff from Fusion Informatics.
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